Overview
Due to the nature and delivery of digital products we cannot offer refunds on any digital plan purchases.
For physical products, our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Limitation of Liability
Our digital plans are provided as-is and are intended for guidance in your projects. While we strive to ensure the accuracy of our plans, we cannot guarantee they will be free of errors.
By purchasing and using our digital plans, you agree that our liability, if any, is limited solely to the cost of the plan purchased.
And as such, we can not be held responsible for any incidental, consequential, or additional costs incurred, such as extra lumber, materials, or labor, resulting from inaccuracies in the plan.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment for the price of the goods minus shipping costs.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@fixthisbuildthat.com
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@fixthisbuildthat.com
Shipping returns
To return your product, email us at support@fixthisbuildthat.com for shipping instructions.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Need help?
Contact us at support@fixthisbuildthat.com for questions related to refunds and returns.